Most frequently asked questions
- Can I make SEPA payments?
- I can’t remember my card PIN. What should I do?
- How do I delete an administrator?
- Can I order an additional card reader online?
- Can I upload payee templates?
- Can I access the service from any computer?
- What does an Awaiting Authorisation status mean?
- IBAN
- I am trying to log in to the mobile app and receive the error message "Login failed. Your login details do not match our records. Please re-enter your details correctly or contact the Digital Helpdesk for assistance."
- Can I view my credit card and charge card statements online?