Most frequently asked questions
- How do I read a message?
- Can I order an additional card reader online?
- When I make a payment to another Coutts account, how should I enter the account number?
- Can I download my account information to Microsoft Excel?
- How does our foreign exchange pricing work?
- Can I access the service from any computer?
- How do I authorise a payment I entered on the mobile app?
- What is ‘Dual administration’?
- What if my card reader is lost, stolen or damaged?
- How do I amend account permissions for a user?