Ask Coutts a question

Most frequently asked questions

• Why can’t I authorise a payment awaiting authorisation? Payments > Payment authorisation
• I can’t see one of my accounts. What should I do? Accounts > General
• Can I download my account information in .PDF format? Accounts > General
• What is CHAPS? Payments > Domestic Payments
• What is ClearSpend? Cards > ClearSpend
• How does our foreign exchange pricing work? Payments > General
• What does an Awaiting Authorisation status mean? Payments > Payment status
• How do I create a new International standing order? Payments > Standing orders
• Can I change the balances displayed on the Your Accounts page? Accounts > General
• How do I create an Account Set? Accounts > Account Sets