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Most frequently asked questions

  • What does an Executed payment status mean? Payments > Payment status
  • Can I upload payee templates? Payments > Upload
  • Can I order an additional card reader online? General > Online Requests
  • How long does it take for a payment to be processed? Mobile > Payments
  • How do I unblock a user? Administration > Users
  • Can I make a BACS payment? Payments > General
  • I’ve created my payment as a Faster Payment. Can I change it to a CHAPS payment? Payments > Domestic Payments
  • What is an account alias? Accounts > General
  • How do I remove a permission profile from a user or an administrator? Administration
  • What is an international payment? Payments > International payments
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