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When will I recieve my alerts?

You will receive your alerts at different times throughout the day depending on the type of alert you have selected.

Balance & transaction limits alerts - these alerts will be received instantly as the limits set are reached which could be any time day or night.

Account balance alerts - these alerts will be sent at a time and date set by you.

Statement/document received alert - these alerts will be sent by 10.00 pm on the day your statement or document is ready for viewing in Coutts Online. If the statement or document is received after this time, the alert will be sent at 8.00 am the following day.

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