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What is ProFinda?

ProFinda is our technical partner for the Coutts Connect platform and may send email communications on behalf of Coutts to Coutts Connect users.

We will only ask that you click on a hyperlink to complete an action for a few of our emails to you such as password reset or to confirm an email address. We will not send you an email asking for the following: 

  • Password to Coutts Connect or any other account
  • Account or card number
  • PIN 
  • Download an attachment
  • Install a software update

If you ever receive a suspicious or phishing email, or you're unsure if it is from Coutts or our technical partner, please forward the email to If you believe your personal information has been compromised, please get in touch with your relationship manager.

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