Ask Coutts a question

I can’t remember my card PIN. What should I do?

If you can not remember your debit card PIN, please call Coutts 24 on +44 (0) 20 7957 2424 to arrange for a new PIN to be sent to you.

If you are unable to remember the PIN for your smartcard, your administrator will need to order you a replacement card and PIN. If you are the administrator, please contact the Coutts Digital Helpdesk on +44 (0) 20 7770 0000 to arrange for a new smartcard and PIN to be sent to you.

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