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How do I login for the first time with CouttsID?

As a first time user to Online you will receive a welcome email once your Online profile has been set-up. The welcome email will be sent to the email address we hold on record and will advise you to call the Coutts Digital Helpdesk +44 (0)20 7770 0000 to retrieve your username and temporary password. Once you have these login credentials you can follow the steps below to enrol your phone for CouttsID and login for the first time.

Please ensure your smartphone is installed with the latest Android and IOS version.

  • Download the Coutts App (if not already done so)
  • Open the App
  • Enter your Username and Temporary Password
  • Enter the activation code which you would have received via SMS and enter it into the field provided
  • You will then be asked to create and confirm your own password.  This password will be used for Coutts Online and Coutts Mobile

Your mobile is now enrolled and you can login to Coutts Online using CouttsID

  • Visit Coutts,com
  • Select Login
  • Enter your Username and select Next
  • Enter the Password (this is the same as your mobile password) and select Next. A CouttsID message is sent to your phone enrolled with CouttsID.  The app will display your username and the message Would you like to login to Coutts Online?
  • Select Yes on the message to login

If the CouttsID message is not delivered and you are asked to login with a 'One Time Password' please  follow the steps below:

  • Open the Coutts app
  • Select the Create One Time Password button (Touch ID Users will need to cancel the Touch ID pop-up)
  • Enter the One Time Password in the field provided on Coutts Online
  • Select Next

Please note it is advised to enable notifications for the Coutts Mobile App.

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