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If my phone is lost or stolen can anyone log in using an image of my fingerprint?

It is not possible to log in using an image of your fingerprint.
If you are a CouttsID user who has lost your single active device and would like us to block your online service, please contact the Coutts Digital Helpdesk +44 (0) 20 7770 0000

If you have more than one device active or are a card and reader user, you are able to deactivate the device yourself in Coutts Online or Coutts Mobile:

  • Select Personal Settings
  • Select Coutts Mobile
  • Select a device
  • Select Delete


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