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How do I register for the mobile service?

The mobile service is only available for clients who have signed up for the online service.

You can register to use the mobile service by logging in to Coutts Online and completing the three step registration process.

  • Select Services
  • Select Coutts Mobile
  • Select Register
  • Enter a Coutts Mobile Password
  • Confirm the Coutts Mobile Password
  • Select Next to authorise the changes detailed

If you do not have a preferred mobile number registered you will also need to enter this information before authorising the changes:

  • Select the International dialling code
  • Enter your mobile number which will be saved as your preferred mobile phone number for contact purposes and will be used for sending you an activation code when you log in to Coutts Mobile for the first time.    
  • Select whether this mobile is for Personal, Work or Other purposes
  • Add any additional information

To authorise with your card and reader

  • Insert your card in to the card reader
  • Press Respond Respond button
  • Enter PIN
  • Press OK
  • Enter Security code displayed on screen in to the card reader
  • Press OK
  • Enter the Authorisation number from the card reader on to the screen
  • Select whether you require the Coutts app link from the App Store or Google Play
  • Press Authorise
  • Press OK

The next stage is to download the Coutts app to your mobile or tablet.

Finally, login to the Coutts app using your username and your mobile password. The first time you log in you will receive a SMS containing an activation code which should be entered in the Activation Code field

If you are a Commercial user, and cannot see the Coutts Mobile option from the Services menu, please speak to your Administrator who will be able to provide this to you.

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