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How do I authorise a payment that I entered today?

To authorise a single payment that you entered today

  • Select Payments and Transfers
  • Select Payment Overview
  • Select Entered Today from the predefined filters on the left hand side of the page
  • Select the payment you wish to authorise
  • Select Authorise Payment

To authorise with card and reader

  • Insert you card into the reader or press ON and press Respond Respond button
  • Enter the card PIN
  • Press OK
  • Enter the Security Code shown on screen in to the reader. Please check that the last 4 digits of the account number you are making the payment to match the last 4 digits of the security code displayed on screen. In the unlikely event that these do not match, log off and contact the Coutts Digital Helpdesk immediately on +44 (0) 20 7770 0000
  • Press OK
  • Enter the Authorisation number from the reader in to the screen
  • Select Authorise

To authorise with CouttsID

  • Ensure you have your enrolled mobile phone
  • Select Authorise with CouttsID
  • Enter the password you use to log in to Coutts Online
  • A message will be received on the registered device
  • Press Authorise to authorise the changes or Reject to authorise later.

To authorise multiple payments

  • Select Payments and Transfers
  • Select Payment Overview
  • Select Authorise
  • Select the check box next to date of payment to select all payments or select them individually
  • Select Authorise

To authorise with card and reader

  • Insert you card into the reader or press ON and press Respond Respond button
  • Enter the card PIN
  • Press OK
  • Enter the Security Code shown on screen in to the reader
  • Press OK
  • Enter the Authorisation number from the reader in to the screen
  • Select Authorise

To authorise with CouttsID

  • Ensure you have your enrolled mobile phone
  • Select Authorise with CouttsID
  • Enter the password you use to login to Coutts Online
  • A message will be received on the registered device advising how many payments are to be authorised
  • Press Authorise to authorise the changes or Reject to authorise later.

The payments have now been authorised and will processed unless they are pending for a future date or subject to additional approval.

 

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