Ask Coutts a question

How do I upload a file?

  • Save the file you want to upload on your PC as a CSV text file (.txt).
  • Select Payments and Transfers
  • Select Upload Payments and Transfers
  • Select Upload Payments and Transfers
  • Click on Choose File and locate the CSV text file you saved.
  • In the pop-up window, double click on the file to be uploaded
  • Click Next.
  • Check the file to upload is the correct one.
  • Click Confirm to upload the file and prepare the payments for processing.

Should there be any errors on the file then these will be displayed. Click OK. This will upload the file and, if you have the permission to amend upload files, you will be able to amend the payments or transfers depending on the actual error as some cannot be resolved within the system. If you do not have the permission to amend an uploaded file, you will have to cancel the upload, amend the source file and re-upload the corrected file.

Was this answer useful?