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I have received a message but I’ve not received my email alert, what should I do?

If you are not receiving your email alerts, check that they are still active

  • Select Services
  • Select Alerts where you will see a list of your active alerts
  • Select the alert you wish to view to check the details

Ensure your email address is up to date. You may also check your spam/junk folder, in case your email provider has identified the email alert as spam.

Check with your email provider, as the emails may be in a blocked addresses list, our emails are sent from alerts@coutts.com.

For further assistance contact Coutts Digital Helpdesk +44 (0)20 7770 0000.

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